Shipping policy

Last Updated: 1 June 2026

1. Order Processing

Orders are typically processed within 1–3 business days, unless otherwise stated on the product page.

During collection launches, holidays, or periods of high order volume, processing times may be longer than usual.

If commissions or made-to-order pieces are available, they may require additional production time. Where applicable, estimated timelines will be communicated before the order is confirmed.

2. Shipping Locations

Dar Suad currently ships exclusively within GCC countries, including:

  • United Arab Emirates
  • Saudi Arabia
  • Kuwait
  • Bahrain
  • Qatar
  • Oman

Available shipping destinations may be updated from time to time.

3. Delivery Estimates

Delivery times vary depending on destination, courier operations, and local conditions.

Estimated delivery timelines provided at checkout are approximate and should not be considered guaranteed delivery dates.

4. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing tracking information.

Please note that courier tracking updates may occasionally take time to appear after dispatch.

If your tracking status shows "Delivered" but you have not received your package, we recommend first checking with household members, building reception, neighbors, or the courier before contacting us.

5. Shipping Costs

Shipping costs are calculated at checkout based on the delivery destination and order details.

Any free shipping promotions, where applicable, will be applied automatically at checkout.

6. Address Accuracy

Customers are responsible for ensuring shipping details are entered correctly at checkout.

Dar Suad is not responsible for delays, failed deliveries, or lost shipments resulting from incorrect or incomplete shipping information.

If a shipment is returned due to an incorrect address or failed delivery attempts, additional shipping charges may apply for re-shipping.

7. Delayed or Lost Shipments

While we work with trusted courier partners, delivery delays may occasionally occur due to courier operations or circumstances outside our control.

If a shipment appears delayed, lost, or cannot be located after delivery, Dar Suad may require time to review available tracking information and complete any necessary courier investigation before determining the appropriate resolution.

If tracking information shows a shipment as delivered but the package cannot be located, Dar Suad may review available tracking information and, where appropriate, work with the courier to investigate the delivery.

Once a shipment has been confirmed as delivered by the courier, refunds or replacements cannot be guaranteed for packages reported as lost or stolen after delivery.

8. Damaged or Incorrect Orders

If your order arrives damaged, defective, or does not match the item ordered, please contact us within 7 days of delivery and include:

  • Your order number
  • A short description of the issue
  • Clear photographs of the item and packaging, where relevant

Requests are reviewed in accordance with our Return and Refund Policy.

9. Contact

For questions about shipping or your order, please visit our Contact page for the latest contact information and business hours.