Terms of service
Last Updated: 1 June 2026
Welcome to Dar Suad ("we," "our," or "us"). These Terms of service govern your use of our website, darsuad.com, and any purchases made through it. By accessing our website or placing an order, you agree to the terms outlined below.
We encourage you to read them carefully.
1. Website Use
You agree to use this website only for lawful purposes and in a manner that does not interfere with the experience or rights of others. Any misuse of the website, including attempts to disrupt its operation, gain unauthorized access, or exploit its content, is strictly prohibited.
2. Intellectual Property
All content on this website—including designs, artwork, product concepts, images, text, branding, logos, and photography—is the property of Dar Suad and protected under applicable intellectual property and copyright laws.
No content may be copied, reproduced, modified, distributed, or used commercially without prior written permission.
3. Products & Orders
Dar Suad offers handcrafted jewelry and accessories. If offered, certain pieces may be prepared to order, commissioned, customized, or otherwise created on a made-to-order basis.
Because many products are handmade, slight variations in color, texture, pattern placement, floral arrangement, brushwork, finish, or other artistic details may naturally occur and are considered part of the character of handmade work.
We reserve the right to refuse or cancel orders in cases including, but not limited to:
- Suspected fraudulent activity
- Incorrect pricing or product information
- Unavailable materials
- Circumstances beyond our reasonable control
4. Pricing & Payment
All prices are displayed in United Arab Emirates Dirhams (AED) unless otherwise stated.
Payments are processed securely through approved payment service providers. By completing a purchase, you confirm that you are authorized to use the selected payment method.
Prices, product availability, and product details may be updated at any time without prior notice.
5. Product Information
We make every effort to present our products as accurately as possible, including descriptions, colors, dimensions, and photographs. However, slight differences may occur due to screen settings, lighting, and the handmade nature of certain items.
If we identify a significant error affecting your order, we will contact you promptly with the option to confirm or cancel the order.
6. Shipping & Delivery
Dar Suad currently ships within GCC countries. Available shipping destinations may be updated from time to time at our discretion.
Orders are typically processed within 1–3 business days unless otherwise stated.
Delivery timelines vary depending on destination and courier service. While we work with trusted shipping partners, Dar Suad is not responsible for delays caused by courier operations, weather conditions, or other circumstances outside our control.
Any applicable duties, taxes, or local fees imposed by the destination country remain the customer's responsibility.
7. Return and Refund
Please refer to our Return and refund policy for full details regarding eligibility, conditions, and procedures.
Returns and refunds are available only under the circumstances described in our Return and refund policy, including items that arrive damaged, defective, or do not match the item ordered.
8. Third-Party Services
Certain services related to payment processing, shipping, website hosting, or operational support may be handled by trusted third-party providers. While we carefully select our partners, we are not responsible for interruptions, delays, or technical issues originating from third-party services.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Dar Suad shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.
Our liability, where applicable, shall be limited to the amount paid for the affected order.
10. Governing Law
These Terms of service are governed by the laws of the United Arab Emirates.
Any disputes arising from the use of this website or purchases made through it shall fall under the jurisdiction of the competent courts of the United Arab Emirates.
11. Updates to These Terms
We may update these Terms of service from time to time to reflect operational, legal, or regulatory changes. The latest version will always be available on our website.
By continuing to use this website after updates are posted, you agree to the revised Terms of service.
12. Severability
If any provision within these Terms of service is determined to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
13. Entire Agreement
These Terms of service, together with our Privacy policy and Return and refund policy, constitute the complete agreement between you and Dar Suad regarding the use of this website and any purchases made through it.
14. Contact
If you have any questions regarding these Terms of service, your order, or our policies, please visit our Contact page for the latest contact information and support hours.